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Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS) (ODR Platform): https://ec.europa.eu/consumers/odrarchive.org. You can find our e-mail address in the Imprint.

Note:
  • Until 20 March 2025: The last date to submit new complaints on the ODR Platform is 20 March 2025.
  • After 20 March 2025: The ODR Platform might be no longer available.

Consumer Dispute Resolution/Universal Arbitration Board[edit]

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

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See also:

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